Last updated 15 September 2026
Cancellation Policy
Cancelling should be as easy as subscribing. You can do it online, at any time, without talking to anyone.
How to cancel
- Go to your account page (signed in).
- Press Cancel subscription, then confirm.
That’s it — there is no survey, retention call or waiting period. You can also cancel by emailing support@taylorjacs.shop from your account email address; we action email cancellations within 1 business day, and any charge taken after the date you emailed will be refunded.
What happens when you cancel
- Your subscription stops renewing. You won’t be charged again.
- You keep your plan and any books left in your allowance until the end of the month you have already paid for.
- After that your account moves to the Free plan. Books you have already downloaded are yours to keep and use under the terms of the plan they were made on.
- We send you an email confirming the cancellation and the date your plan ends.
Cancelling doesn’t delete your account. To delete your account and saved books, use “Delete account” on the account page.
Your statutory right to cancel
If you are a consumer in the UK or EU, you have the right to cancel a new subscription within 14 days without giving a reason. The 14 days start on the day you subscribe.
Because Doorlyn supplies digital content, when you subscribe we ask for your express request to start access immediately and your acknowledgement that you will lose the right to cancel once you make a book. So: if you cancel within 14 days and haven’t made a book, you get a full refund; once you have made a book in that period, the right to cancel for that month no longer applies (you can still stop future renewals at any time). See the Refund Policy.
To use the statutory right you can press Cancel subscription on your account page, email us, or send us the model form below. You only need to tell us before the 14 days end.
Model cancellation form
To: TAYLOR JACS LIMITED, trading as Doorlyn — support@taylorjacs.shop
I hereby give notice that I cancel my contract for the supply of the following digital content / service: Doorlyn ______ plan.
Ordered on: ______
Name of consumer: ______
Email address used for the account: ______
Date: ______
Reminders
We send a receipt each time your subscription renews, with a link to cancel. If we ever change a plan’s price, we email you at least 30 days before the new price applies so you can cancel first.
When we may cancel
We may end a subscription if payment can’t be collected, or for serious or repeated breach of our Terms of Service or Acceptable Use Policy. Where we end a subscription without you being in breach, we refund the unused part of the month.