Contact
Talk to a person, not a bot.
We reply within 2 business days, usually much sooner.
Phone
+44 7157944319Monday to Friday, 9:00–17:00 UK time. Calls may be returned from the same number.
Complaints
- Email support@taylorjacs.shop with “Complaint” in the subject, your account email and what went wrong.
- We acknowledge within 2 business days and aim to resolve within 14 days.
- If we can’t agree, we’ll explain why in writing. UK consumers may also contact Citizens Advice, and EU consumers their national consumer centre.
Billing questions: see Pricing, the Refund Policy and Cancellation Policy. Company details: Legal information.