Last updated 15 September 2026
Refund Policy
We want refunds to be simple and predictable. This policy sits alongside your statutory rights, which it never reduces.
At a glance
| Situation | Refund |
|---|---|
| You cancel within 14 days of your first payment and haven’t made a book since paying | Full refund |
| A monthly renewal was charged, you cancel within 7 days of it, and you haven’t made a book since the renewal | Full refund of that renewal |
| You have made a book in the current billing month | No refund for that month (you keep your plan until the month ends) |
| A book is faulty — for example it won’t download, or pages are missing or garbled — and we can’t fix it | Refund of the affected month, or a price reduction |
| You were charged twice, or charged after cancelling | Full refund of the incorrect charge |
| We end your subscription without you being in breach of our terms | Pro-rata refund of the unused period |
| Free plan | Nothing is charged, so nothing to refund |
Your 14-day right and why it can end
If you are a consumer in the UK or EU, you normally have 14 days after subscribing to cancel and receive a refund. Doorlyn supplies digital content, so when you subscribe we ask you to confirm that you want access to start straight away and that you understand you lose this right once you make a book. If you make a book during those 14 days, the right to cancel that month ends (Consumer Contracts Regulations 2013, regulation 37; Directive 2011/83/EU, article 16(m)). If you haven’t made a book, you can cancel within the 14 days and we refund you in full.
Faulty books
If something is wrong with a book Doorlyn made, tell us. We will first try to fix it or make it again at no cost and without it counting towards your allowance. If we can’t, you are entitled to a refund or price reduction under the Consumer Rights Act 2015 or your local law. A book is not faulty because of information you entered or chose not to check before printing.
How to ask for a refund
- Email support@taylorjacs.shop with “Refund” in the subject, or use the contact form.
- Include the email address on your account and the date of the charge.
- We confirm whether a refund applies within 2 business days.
Approved refunds are made to the original payment method within 5 business days. Your bank may take a further 5–10 business days to show it. Refunds are made in US dollars; the amount in your own currency may differ slightly because of exchange rates, which we don’t control.
Before disputing a charge
If you don’t recognise a charge from DOORLYN, please contact us first — we can usually explain or refund it quickly. This doesn’t affect your right to contact your card issuer.
Related
See the Cancellation Policy for how to cancel, and the Terms of Service for how subscriptions work.